What makes a successful office refurbishment?

08 November 2017. Features.

An office refurbishment can play a vital role in helping a business implement cultural change and address key business goals e.g. expansion, exploring new ways of working, and improving the mental and physical wellbeing of staff to attract/retain the best people. Following our breakfast seminar on office refurbishment at Kantar TNS, we’ve pulled out some of the key points from our discussion to help you with your next project.

Define your motives

Before any project, be it refurbishment or relocation, it is essential to understand your motives and goals behind the project.

Sometimes your hand will be forced, and you are faced with increased rates or you have simply grown too large for your existing space. Whatever the motivation is, you need to have a goal in mind, and do everything you can along the project journey to achieve it. Some of the usual motivations behind an office refurbishment are:

  • Repurpose wasted or misused office space
  • Make a financial saving
  • Implement cultural change

One of the common misconceptions is that relocating your office will automatically help fix the issues of your old environment. The reason refurbishment can have such a profound impact on businesses is that sometimes it is impractical to upheave all your staff to a new location. It also gives you the opportunity to address ways in which to improve efficiency, productivity and staff happiness.

An intelligent approach

Once you are clear about the motivation behind your project, you can begin looking at how to approach your project to achieve your goals.

Removing any guess work by analysing your office through workplace consultancy will give you hard facts and data about the performance of your workplace, and how it is used by staff. Once these statistics and metrics have been collated, we can deliver an office design that is based directly on the needs of your people.

Good office design is not prescriptive and to achieve a work space that your people can perform in, you need to involve staff from across the company and invite them to ask questions, so you are constantly engaging with your staff.

Take your staff on the journey

Taking the right steps to involve your staff in the process and conducting a workplace analysis is only half the process. Bringing staff on the journey is a key element in a successful office refurbishment.

By engaging staff early and keeping them involved throughout the process, you will help to make their transition into their new environment as simple as possible. If you are changing your ways of working, reducing desks and altering existing rules and routines, this will impact on your staff.

Having the foresight to make incremental change and consider the impact of the changes on your people will help to strengthen the office culture and minimise the loss of talent. The change management process is a way of implementing change to help individuals adopt new ideas within the workplace, to achieve a key businesses goal. This is carried out through a series of steps and the change management plan is implemented at different stages to ensure individuals are guided through the change.

A constant state of flux

After your office refurbishment is complete, your space will naturally undergo a transition period. As people adapt to the space, headcounts grow, and new working behaviours emerge it is important to embrace the growth and change in your space. By carrying out post occupancy studies, you can actively monitor the performance of the space and use this feedback to positively address ways to improve your office.

The success of your office refurbishment project pins on these key stages and completes the full journey of the project. From the early stages, your project needs to be driven in the right direction and championed by your people. Once you have moved in, there is no harm in admitting the space needs to adapt to realign to the way it is being used.

If you want to learn about the benefits of refurbishing your office and find out more about the benefits of workplace consultancy and change management, please get in touch to discuss your project with our team.


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